SHIPPING POLICY

01 Processing time

Orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

You'll receive a confirmation email when your order is placed and a second email with tracking details once it ships.

02 Shipping rates and delivery times

Shipping rates are calculated at checkout based on the weight of your order and your delivery address. Estimated delivery times begin once your order has shipped, not when it is placed.

Standard delivery usually takes 3 to 7 business days within the United States. Delivery times are estimates and are not guaranteed.

03 Free shipping

Orders that meet our free shipping threshold ship at no charge to addresses within the United States. Any current threshold is shown in your cart.

04 International orders

We currently ship to a limited number of destinations. Customers are responsible for any customs duties, taxes or import fees charged by their country.

05 Tracking your order

Use the tracking link in your shipping confirmation email to follow your package. Tracking can take up to 24 hours to update after a label is created.

06 Address errors

Please check your shipping address carefully before placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice a mistake, contact us right away and we'll do our best to correct it before the order ships.

07 Lost, delayed or damaged packages

If your order hasn't arrived within the estimated window, or it arrives damaged, contact us and we'll work with the carrier to make it right. Please keep all packaging and take photos of any damage.

08 Contact us

Questions about this page? Email us at support@pureforgehealth.com and we'll get back to you within two business days.