REFUND POLICY
If something isn't right with your order, here's how returns and refunds work.
Last updated: October 7, 2026
01 Our promise
We want you to be happy with what you bought. If you're not, tell us and we'll work it out.
02 Return window
You may request a return within 30 days of delivery. To be eligible, items should be unused or lightly used, in their original packaging.
03 How to start a return
Email support@pureforgehealth.com with your order number and the reason for your return. We'll reply with instructions and, where applicable, a return address.
04 Refunds
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank may take additional time to post the credit.
05 Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 14 days of delivery with photos. We'll send a replacement or issue a refund at no cost to you.
06 Non-returnable items
For hygiene and safety reasons, we may not be able to accept returns of opened products that have been substantially used. Gift cards and sale items marked final sale are not eligible for return.
07 Return shipping
Unless the return is due to our error, customers are responsible for the cost of return shipping. Original shipping charges are non-refundable.
08 Skin reactions
If a product doesn't agree with your skin, stop use and contact us. We take these reports seriously and will review your request on a case-by-case basis.
09 Contact us
Questions about this page? Email us at support@pureforgehealth.com and we'll get back to you within two business days.